We offer free worldwide shipping for all Voyager bags.
Standard delivery is free, please allow up to 5 days for the UK and up to 14 days for international orders.
Express Delivery costs are £10 for UK and £25 for international orders. Please allow 1-3 working days for UK and 3-5 working days for international orders.
All services make deliveries between 9am-5pm Monday to Friday.
Once your order has been sent you will receive a shipping confirmation email from us which will contain your tracking number and courier. We will do our best to ship out your package as soon as possible.
All orders require a signature on arrival, if you are not available at time of delivery our couriers will attempt to leave your parcel with a neighbour or will return the parcel to the depot for re-delivery. If you have provided a mobile number you will receive a text message prior to your delivery indicating it's scheduled time and day of delivery.
We offer free worldwide standard shipping but do not cover duties and tax. Each country has different rules for customs and import duties, please check at https://www.simplyduty.com/import-calculator/ . Any duties payable may need to be paid at the time of delivery.
Sadly we do not offer returns from outside the EU.
For orders within the EU, if you are not entirely happy with your order you can return your item(s) to us within 14 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition and with the original packaging. We aim to process all refunds within 14 days of receipt of goods.
It is your responsibility to make sure returned orders reach us so we advise that you obtain a proof of return from the post office.
If you have any further queries please email firstname.lastname@example.org.