TERMS & CONDITIONS

These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with Eddie Harrop (“Eddie Harrop” “us” or “we”), at www.eddieharrop.com (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on enquiries@eddieharrop.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Product Availability

We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

Completing an order

Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.

Payment

We accept payment online using MasterCard, VISA, Maestro, Amex.

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. Eddie Harrop reserves the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.

Order Confirmation

You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.

Changes to your placed order

We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at enquiries@eddieharrop.com

Pricing

All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.

If you are placing an order using a card or PayPal account which is not denominated in British pounds (£/GBP) your card issuer or PayPal will calculate the applicable exchange rate to process the transaction. Eddie Harrop is not responsible for any exchange rates.

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Delivery

We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the UK. We cannot be held responsible for any delays caused by destination customs clearance processes.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

Your right to cancel an order

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.

If returns are damaged the products may not be accepted and may be sent back to the customer and/or a refund refused.

Returns Policy

If you are not entirely happy with your order you can return your item(s) to us within 7 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition and with the original packaging. We aim to process all refunds within 7 days of receipt of goods.

 It is your responsibility to make sure returned orders reach us so we advise that you obtain a proof of return from the post office.

Faulty Items

If you receive a faulty item please contact us so we can arrange for the items to be returned.

Product Images

Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.

Rights

All rights, including copyrights on the website remain with rae feather. Any use of content from this website is prohibited without our permission.

 

REVISED PRIVACY POLICY IN ACCORDANCE TO NEW GDPR REGULATIONS

PERSONAL DATA COLLECTED

eddieharrop.com (the “Site”) is owned and run by Eddie Harrop London Ltd. (“we”, “us” or “our”). Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We also believe it is important to let you know what information is collected from the Site and why, and what we do with this information.

At Eddie Harrop, we collect personal information about you in order to provide a personalised experience catered to you. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:

•          You register with or subscribe to eddieharrop.com and marketing channels

•          You use our online services and place orders

•          You sign up to competitions or special offers

•          You interact with us online via social media, digital advertising on our or any other website where Eddie Harrop are represented

•          You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by Eddie Harrop.

When you register your personal information with Eddie Harrop, you consent to the use of your personal data in line with Eddie Harrop's Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with Eddie Harrop, subscribing to our newsletter or placing an order with us.

 

WHAT PERSONAL DATA IS COLLECTED

We may collect and store information which includes, but is not limited to, the following information about you:

* Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively ‘Your Personal Data’).

 

HOW WE USE 'YOUR PERSONAL DATA'

‘Your Personal Data’ enables us to provide the following;

•          A personalized service on the Site which is targets information, services, content and offers relevant to you

•          To alert you to any administrational, product or service changes

•          For Marketing purposes such as competitions, promotions, or marketing events, etc.

In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:

•          Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).

•          Contact our Customer Service Team via emailing enquiries@eddieharrop.com and if you wish to be removed from our marketing database.

 

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). Eddie Harrop will also conduct an annual review of all data held by the company and will remove any data no longer needed.

You can check the information that we hold about you by e-mailing us at enquiries@eddieharrop.com. We will provide this information within 30 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.          

Eddie Harrop will neither sell your personal data to third parties nor market it elsewhere. The employees of Eddie Harrop are duty-bound to respect the confidentiality of your data.

If you wish to discuss the personal data we hold about you or make a complaint, please contact enquiries@eddieharrop.com in the first instance in order that we can investigate thoroughly.  Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioners Office by calling 0303 123 1113.

RETENTION OF YOUR PERSONAL DATA

We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used.

If your personal details change or if you have any queries about how we use your personal data, please notify eddieharrop.com by emailing our Customer Service team at enquiries@eddieharrop.com.

AUTOMATICALLY RECORDED INFORMATION

When you access the Eddie Harrop website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

COOKIES

We may use technology to track the patterns of behavior of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.

Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

 

In line with the ICC UK Cookie Guide, four types of cookies function online:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

 

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Source: https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf

PAYMENT SECURITY

We understand that security is extremely important to our customers and we have very secure systems in place to make sure our customers can feel at ease when shopping with us over the internet.

All information is transmitted using SSL encryption which means information is always encrypted and passed through a secure connection ensuring a very high level of data security.

We do not store credit card details nor do we share customer details with any 3rd parties.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.